After Sales
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After Sales Service
“SERVICE before SELF” is the guiding philosophy for HIRECT’s response to customer needs.
Hirect’s focus on customer service is a result of providing dedicated, trained technical manpower, backed up by specialists and experts from the factory. Customer site requirement are taken care by a service infrastructure at branch offices and Support network with service engineers available at strategic locations in India. A responsive higher management ensure customer satisfaction at all cost.
Hirect looks after customer needs at every stage
Pre-installation : Advice on Site requirements, power requirements, environment conditions, safety requirements, load handling machinery, cabling, installation
Supervision of Erection/Commissioning : Provide documentation on installation/erection, well defined procedures for equipment unloading, shifting, positioning, assembly, system testing and commissioning.
Post commissioning & Maintenance : Full support at the time of performance testing, training of site personnel, preventive maintenance scheduling / literature, spares support, service engineer on call and comprehensive maintenance contract.
AMC of Railway equipments
Hirect has a full fledged service network for providing service support to railways, which provides round the clock service for critical equipments like AC coach inverters and locomotive converters.