After Sales Service “SERVICE before SELF” is the guiding philosophy for HIRECT’s response to customer needs. Hirect’s focus on customer service is a result of providing dedicated, trained technical manpower, backed up by specialists and experts from the factory. Customer site requirement are taken care by a service infrastructure at branch offices and Support network with service engineers available at strategic locations in India. A responsive higher management ensure customer satisfaction at all cost.
Hirect looks after customer needs at every stage
Advice on Site requirements, power requirements, environment conditions, safety requirements, load handling machinery, cabling, installation.
Supervision of Erection/Commissioning
Provide documentation on installation/erection, well defined procedures for equipment unloading, shifting, positioning, assembly, system testing and commissioning.
Post commissioning & Maintenance
Full support at the time of performance testing, training of site personnel, preventive maintenance scheduling / literature, spares support, service engineer on call and comprehensive maintenance contract.
AMC of Railway equipments
Hirect has a full fledged service network for providing service support to railways, which provides round the clock service for critical equipments like AC coach inverters and locomotive converters.